Work

Problem: AWS costs were rising without clear usage ownership.

Action: Implemented rightsizing, RI strategy, and automated stop/start schedules.

Result: Saved £32K+ annually (26.6%) without reducing service availability.

Problem: Operational incidents took too long to resolve.

Action: Improved observability and response workflows across SRE + support.

Result: Maintained 99.9% uptime and reduced MTTR by 40%.

Problem: Slow release process and high manual toil across services.

Action: Introduced CI/CD patterns and infrastructure automation.

Result: Deployment lead time down 60%, manual toil down 70%.

• Only SRE in the organisation while leading an 8-person third-party tech support team.
• Point of contact across developers, operations, and support during incidents and escalations.
• Reduced annual AWS spend by £32K+ (26.6%), maintained 99.9% uptime, and improved MTTR by 40%.
• Reduced deployment lead times by 60% and manual toil by 70% through CI/CD and automation.

• Delivered Azure→AWS and AWS→Azure migration projects for client environments.
• Contributed to control-tower/landing-zone design and multi-cloud platform setup.
• Implemented cloud cost optimisation and automation patterns across client estates.